Shipping & Returns

SHIPPING INFORMATION

All orders are shipped and delivered via UPS on business days only (Monday to Friday) excluding holidays. We do not offer Saturday delivery. Please allow 3 business days for processing standard orders. Expedited orders (2nd Day and Next Day) placed after 11AM EST will ship the following business day. Expedited orders placed before 11 AM EST ship same day.

Grey State ships within the Continental US, Hawaii, Alaska and Puerto Rico and Canada. We do not deliver to P.O. Boxes. For information about International Shipping, please contact us at ecomm@greystateapparel.com.

RETURN POLICY

If you are not 100% satisfied with your order, you can return the item(s) for a refund within 14 days from the time your purchase is delivered or you can exchange it for another item or gift card within 30 days. Returns must be unwashed, unworn, unused and in their original condition with the tags attached. Please note that shipping charges are non-refundable. For assistance, please visit our Returns Portal or contact us at ecomm@greystateapparel.com.

Items marked FINAL SALE or SALE cannot be exchanged or returned at any time.

Please note all returns are subject to a $15 return shipping and restocking fee.

**Please Note : At this time, we do not facilitate returns or exchanges on international shipments.**

EXCHANGE POLICY

Exchanges are allowed up to 30 days after your item is delivered. To exchange an item, please return the item and place a new order on our website. For assistance, please contact us at ecomm@greystateapparel.com.

REFUND

Your refund will be processed in the same form as the original purchase. Please allow up to 2 weeks for your return to be received and up to 10 business days for a refund to be processed. Original shipping costs are non-refundable.

Upon receipt of returned goods, Grey State reserves the right to deny refund if the merchandise does not meet our return policy requirements.

We only accept returns that were purchased on www.greystateapparel.com. We will not accept Grey State merchandise purchased at any other retailers.

Please note all returns are subject to a $15 return shipping and restocking fee.

 

 

*Important- The customer will be responsible for any import duties or taxes charged by the recipient's country and carrier-related fees. These additional charges will be collected from the recipient by our shipping carrier.*

 

Returns and Exchanges:

**Please Note : At this time, we do not facilitate returns or exchanges on international shipments.**

ORDER STATUS

You will receive a confirmation email once we receive your order. When your order has shipped, we will send you an additional email that includes a UPS tracking number for your package. Please note that it may take up to 48 hours after your package has been shipped by www.greystateapparel.com for the tracking information to appear in the UPS system.

Upon receiving the shipping confirmation, Grey State account holders may sign into their accounts on www.greystateapparel.com  and review order status.

CANCELLATIONS

Once an order is submitted we are unable to change or cancel the order. If you have additional questions about your order, please contact us by email at ecomm@greystateapparel.com.

PAYMENT METHODS

www.greystateapparel.com accepts the following credit cards: American Express, Visa and MasterCard. We do not accept checks, cash or money orders. Credit cards must have a U.S. billing address.

NEED ASSISTANCE?

Our customer service team is happy to help. Please email us at ecomm@greystateapparel.com.

Please allow up to (1) business day for an email response.